Free shipping for orders above $100
Ans: We at Mebaz strive endlessly to provide the merchandise as shown in the best of condition and quality, despite the same if the product seems defective kindly get in touch with our customer care executives at firstname.lastname@example.org. We would request you to submit the issue within 24 hours of product delivery.
Ans: We aim to keep stock of all products listed on our website. In case you have made payment for a product that is unavailable, we will communicate the same to you within 2 working days of your purchase. You could then either substitute your purchase with another product that is available on the website or the money will be refunded to you.
Ans: We try our best to ship your orders as soon as possible. Normally, processing and shipping an order ideally takes 15* working days.
* In case the item ordered is under production it may take longer to process the order. In such cases we will keep you posted through email.
Ans: We can process only one shipping address per order. So, if any customer would like to order several items and ship to different addresses, please treat this as separate orders.
A particular order can only be delivered to a single address. As a suggestion, we request you to place two orders for different addresses.
Ans: We and our courier partners efficiently deliver to addresses provided by you but we are unable to process orders with a Post Office Box address.
Ans: Keeping in view the ease of delivery, our courier partners will make 3 delivery attempts at the address specified by the customer while placing the order. Beyond this they would inform us about the package being non deliverable.
Ans: Your orders can be conveniently tracked through the Online Tracking Facility on our website. If in case the package status is shown as non-deliverable, please call our courier partners customer service numbers or reach out to them here-Blue Dart Express- https://www.bluedart.com/
You can also mail us at email@example.com with your order number in case of further queries.
Ans: We wish to inform you that we do not charge any shipping charges for orders within India. As for international orders we charge a nominal shipping fee.
Ans: Yes, occasionally a customer may be charged additional for import duties once the shipment reaches the customers country. The amount for the same would differ from country to country as the import duty and taxes for each country are different.
In case any country specific Import duties are charged, they are paid by our courier partners, as agreed by us. You are required to clear the said dues at the time of delivery and pay the same to the courier partners.
Ans: The fit of our products might vary depending on the fabric, cut and style of the product. Before buying hence, please review our sizing guide and select the size that is best suited to you.
Ans: We request our customers to kindly refer to the washing instructions mentioned on the tag of the product to avoid damage. Our products are made with handpicked delicate fabrics and are advised professional dry cleaning rather than home wash.
Ans: We have done our best to accurately display the colors of the garments on our website; however the colors you see will also depend on the display settings and resolution of your monitor.
Ans: Disputes if any will be subjected to Kolkata (India) Jurisdiction. We will not be liable for any loss or damage which may arise directly or indirectly out of decline of authorization of transaction on account of the Cardholder having exceeded the preset credit limit as mutually agreed by you and your bank.
Ans: An easy cancellation process is available for all our esteemed customers. You can cancel your online order within 24 Hours of order placement.
Ans: Your refund is estimated to be credited in the account, used for order payment, between 4-8 Working days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks and payment gateways.
Ans: If you wish to pay with a voucher, go to mebaz.com and select the products you want to purchase. Once you are redirected to the checkout page, youll see an option of Have A Coupon Code.
Enter your mobile number, your coupon code and click generate OTP. Once you receive the OTP, you can redeem the voucher for your purchase.
Ans: Your voucher will have a limit of 90 days. You can use the voucher within 90 days from the date of issuance. Vouchers will not be reissued once they get expired.
Ans: No, there are no additional charges other than the product price. Before you complete placing an order, your total bill amount will be displayed at the time of payment.
Ans: All of Mebaz orders are shipped from our warehouse in Kolkata, India to the shipping address provided by the customer via our courier partners viz FedEx / Blue Dart/ DTDC/ DHC/ Overnite, Delhivery etc.
Ans: No, its not necessary to create an account if you wish to place an order. You can just simply provide your shipping and billing address, select the payment method and place an order.
Ans: By creating an account with Mebaz, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.
In rare situations, orders may get delayed sometimes due to courier or shipment issue. We will keep you updated through calls or emails on the status of your orders.You can reach out to us via call 033-6125-5353 (India Customers) +91 8335843232 (For International Customers) or email to firstname.lastname@example.org for further assistance.
Stitching or alteration will not be done for COD orders. You can place a prepaid order for stitching alteration purposes.
The Company reserves the right to amend and / alter any of the above terms and conditions at its sole discretion.